"The trouble with many people’s notions of how to bring business innovation to health care is that they are saddled with assumptions that apply to other aspects of the business world, but do not necessarily apply to health care."
"One might as well claim that the tide which rubs pebbles smooth on a beach is doing the pebbles a service because being round is prettier than being jagged. It's of no concern to a pebble what shape it is. But it's very important to a person."