"It is my privilege and duty to care for people who come to see me ---- as patients. There is a respect involved with that term which is absent from the term consumer, and which is important in maintaining the dignity of the individual."
"One might as well claim that the tide which rubs pebbles smooth on a beach is doing the pebbles a service because being round is prettier than being jagged. It's of no concern to a pebble what shape it is. But it's very important to a person."