"No human being is boring. If we feel bored, one of two things is happening - either the patient is avoiding what's really bothering him, and the words are a cover, or the patient is talking about an issue that we haven't resolved for our self, and boredom is our defense."
"Wenn wir zum Beispiel an die Einführung der Gesundheitskarte in Deutschland denken, dann bedeutet sie sozusagen eine kulturelle Revolution im System des Gesundheitswesens."