"No human being is boring. If we feel bored, one of two things is happening - either the patient is avoiding what's really bothering him, and the words are a cover, or the patient is talking about an issue that we haven't resolved for our self, and boredom is our defense."
"Warum brauchen wir den Gesundheitsfonds überhaupt? Er war der Kompromiss, der in der großen Koalition möglich war. Der Fonds ermöglicht der SPD, die Bürgerversicherung einzuführen, und er ermöglicht der Union, die Gesundheitsprämie einzuführen."
"It is my privilege and duty to care for people who come to see me ---- as patients. There is a respect involved with that term which is absent from the term consumer, and which is important in maintaining the dignity of the individual."