"It is my privilege and duty to care for people who come to see me ---- as patients. There is a respect involved with that term which is absent from the term consumer, and which is important in maintaining the dignity of the individual."
"Wir brauchen einen Wettbewerb um die besten Leistungen. Gleichzeitig müssen wir verhindern, dass es sich finanziell lohnt, mehr kranke Patienten zu haben."